Refer somebody

We can help.

Because we are restricted by the availability of volunteers, we currently have a large waiting list. We would recommend that you send us through information about anyone who would like to receive our help with the understanding that we will respond to you as soon as we are able. Thank you for your patience.

Please note – we currently have no capacity to take on new long-term shopping requests.

During 2020 we started two telephone support services, which are continuing:

Telephone befriending is a regular (usually weekly) call from the same volunteer.
Hello Southampton – shorter ‘check-in’ calls up to five times a week (Monday-Friday) by our team of Hello Southampton Communiteers.
There is a very long waiting list for face-to-face befriending/trips out. 

We can help with shopping for people and errands, subject to the availability of volunteers. Our transport capacity is very limited: if we have a volunteer available, we can help with essential lifts but only for people who can get themselves in and out of the back seat of a car without help. Depending on the current risk level we may be able to help with gardening and short indoor practical tasks but not indoor decorating.  

Please see the notes for referrers at the bottom of the page. 

Area Covered:

We offer help to any residents that live within Southampton City Council. To find out if your referral lives within Southampton City Council, please enter their postcode on the governments council tax checker website. Please click here.

Please phone or email the office if you would like to discuss an introduction.  

Communicare is happy to hear from anyone, from health professionals to concerned relatives, about people in need of help. If you would like to make a referral, we recommend you contact our main office which will give us an opportunity to discuss the person and their situation. If it is appropriate to proceed you can fill out our introduction form (available to download below) and email it to us.

We know there are individuals who have care packages in place, or receive other support, but are missing the quality of life Communicare believes they should have. We try to provide this through our volunteers, however this help is not a substitute for a care package designed to meet needs that are the responsibility of the local authority, health services or personal carers.

We consider all referrals made to us, and in some cases a home visit will be required in order to assess the needs of the individual and ascertain what help we can offer. We try to meet as many referrals as possible, but this is subject to availability of volunteers as everything we do depends on them.

Below is our introduction form, available to download as a Word document or PDF (please use whichever is most suitable for you). Please email your completed application form to

PDF Introduction Form


Notes for Referrers


Word Introduction Form


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